http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Views: 952001 Learn English with Emma [engVid]
This video explains two ways to get in touch with the Siemens PLM customer services support team. See: 0:21 for an explanation on telephone based support 1:08 for on-line support through our Siemens PLM GTAC website Create an Incident Report:: https://webtac.industrysoftware.automation.siemens.com/qtac/index.php5 More info: http://www.plm.automation.siemens.com/en_us/support/gtac/ If you are interested in additional videos on Siemens PLM Product Support tools and services, click here to see our full playlist: https://www.youtube.com/playlist?list=PL1m1vu8_quoBjav-o5AM7VUawM-Gr8B-s
Views: 2865 Siemens PLM
Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Views: 108775 Freshersworld.com Jobs & Careers
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 681284 Valuetainment
https://www.doncrawley.com There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example. Audience: All customer and end-user facing staff including help desk staff and customer service agents. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don's material is created in response to questions and comments he receives from clients, meeting planners, audience members, and Compassionate Geek community members. So, he invites you to SUBSCRIBE and ask any of your customer service, communication, or leadership questions or leave a comment. Learn more about Don's work at https://doncrawley.com And follow him on social media: Twitter at https://twitter.com/DonCrawley Facebook at https://facebook.com/DonRCrawley LinkedIn at https://www.linkedin.com/in/doncrawley/
Views: 78294 soundtraining.net
Here is a short video I took you with me for a day in our factory in China. As you can see, where It was so wonderful to finally get a chance to visit the new workspace and see toilet fittings are being made,it's also great to have the opportunity to share with you what goes on as I get a lot of people asking me what happens behind the scenes. I'll be filming more in depth videos about working with customers overseas so can't wait to share those with you! While visiting HTD factory where the TOILET TANK FITTINGS are being made. Are you interested in HTD factory and our products? Don't hesitate to contact us and follow us as follows: Shop HTD:http://www.htdsanitary.com/ Follow on Linkedin:https://www.linkedin.com/in/htdsanitary/ Follow on Facebook:https://www.facebook.com/htdsanitaryware Follow on Twitter:https://twitter.com/HtdSanitary Contact Person: Sally Chen Email：[email protected] Tel:+13502635301 Phone:+86-768-2802665
Views: 186 Guangdong HTD Technology Co., LTD.
http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
Views: 164428 Don Crawley
TechTube is a series of tutorials offering the latest support and education on SafeNet Sentinel Products. In this session you will learn how to provide remote update system to the end user with Sentinel HASP. For more tech support help from SafeNet Sentinel please visit the Sentinel Customer Discussion Forum at https://sentineldiscussion.safenet-inc.com/
Views: 889 Licensing Live
Your customer service is key to your long term success. Get free customer service training, plus customer support tools and tactics to offer your customers great support!
Views: 941 Miles Beckler
Providing Excellent Customer Service is the cheapest way to increase traffic to your business. People are so starved for really good service they are willing to pay more for the product or service to get it. Larry Garris of Corner Music in Nashville has had hands on experience for 36 years. Created by GreatBusinessContent this video is designed to help small business owners avoid common mistakes and provide small business tips.
Views: 263 Steve Freeman
Dave Guro discusses PHG support services.
Views: 137 Air Products
Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 811253 CoachDavidBrownlee
What are the different levels in IT Technical Support | Level 1, 2 ,3 Helpdesk, Desktop Support, Support Analyst, System Administrator, Systems Engineer, Network Engineer **Please give me a thumbs up, and subscribe to my channel if you found this video helpful** Website - http://www.digitalbytecomputing.com Facebook - http://www.facebook.com/digitalbytecomputing Twitter - https://twitter.com/digibytecomp
Views: 74815 Digital Byte Computing
Our project management expert at https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=HowtoGiveaClientPresentation Jennifer Bridges, PMP, shows you methods for impressing the client in a presentation.
Views: 21141 Project Management Videos
Sophomore year of college has consisted of me crying sooooo much & realizing how weak and broken I actually am. Experiencing people pouring love into me & talking to me through what was making me cry, taught me all about emotional support. And now I know how to better show love to people when they're hurting. Video I made about how much I cry and my emotional intensity: https://www.youtube.com/watch?v=YxdTxVZtsU8 My Reverse Culture Shock depression: https://www.youtube.com/watch?v=_jP1Vhe3IZA Song I mentioned in the video, "Name" by Fireflight https://www.youtube.com/watch?v=xhDfybOwe34 Bible Verses I mentioned in the Video: Isaiah 43 Psalm 30 Psalm 73 Psalm 3 Psalm 6 Psalm 22 Psalm 23 Psalm 27 Psalm 31 Follow my life on my social media!! ♥ Twitter: http://www.twitter.com/lizziereezay Instagram: http://www.instagram.com/lizziereezay Facebook: http://www.facebook.com/lizziereezay Tumbr: http://www.lizziesanswers.tumbr.com Vlog Channel: http://www.youtube.com/lizziereezay My P.O. Box!! (MAIL ME STUFF & ALL) Lizzie Reezay Pepperdine University 24255 Pacific Coast Hwy #927 Malibu, CA 90263
Views: 25715 LizziesAnswers
How to buy domain & hosting in cheap price? https://www.youtube.com/watch?v=BMGhJZ-vOM8 Create a professional Ecommerce website: https://www.youtube.com/watch?v=GPQ-kvbYyHU Create a multi-vendor Ecommerce marketplace website: https://www.youtube.com/watch?v=WsGyf2CkyRs How to create product landing page for lead generation? https://www.youtube.com/watch?v=gFU3uqSDQ4c All lectures: 1. https://youtu.be/cyhqU6Ke8-I 2. https://youtu.be/WOmaGAk9nCw 3. https://youtu.be/hSJIcmo1ujY 4. https://youtu.be/GHnbSZp_6n0 5. https://youtu.be/uHaAVhOWQOI 6. https://youtu.be/z0QzfTj44gE 7. https://youtu.be/1uC8Z_GmTmk 8. https://youtu.be/gsRotgZdlmY 9. https://youtu.be/MOL6-9MGqik 10. https://youtu.be/xe46QxgWrCk 11. https://youtu.be/LjS3u6nCthE 12. https://youtu.be/hN80rBVDCFE 13. https://youtu.be/lclo1fOw5gw 14. https://youtu.be/Ev5K0g4W830 15. https://youtu.be/gUywqj1MAU4 16. https://youtu.be/sCUl_M_WTtg 17. https://youtu.be/DW7QKYHzdQA 18. https://youtu.be/5zZquij0zVs 19. https://youtu.be/Fbj9e1vJ1To 20. https://youtu.be/uzkV3yt_nRE ***************** প্রোফেশনাল কোর্স ***************** কমপ্লিট অ্যাঁফিলিয়েট মার্কেটিং এবং ওয়ার্ডপ্রেস ওয়েবসাইট ডেভেলপমেন্ট কোর্স কোর্স ওভারভিউ দেখুনঃ https://youtu.be/MPtI8xqzhNE কোর্স কারিকুলাম দেখুনঃ http://bit.ly/affiliate-wordpress ইনরোল করতে ফোন করুনঃ 01714 07 94 34, 01684 74 79 71 নোটঃ ৩৫০+ ডলার মূল্যের প্রিমিয়াম রিসোর্স প্র্যাকটিসের জন্য কোর্সের সাথে যুক্ত রয়েছে। ************* সার্ভিসসমূহঃ ************* ১। ওয়েবসাইট ডেভেলপমেন্ট ২। গ্রাফিক্স ডিজাইন ওয়েবসাইট ডেভেলপমেন্ট এবং গ্রাফিক্স ডিজাইনে সাহায্য পেতে ফোন করুনঃ 01788 49 49 19 (WhatsApp) Website: https://ilexsolution.com/ ********* Subscribe GrowBig: https://youtube.com/c/growbig Follow GrowBig FB: https://www.facebook.com/growbigtv FB Group: https://www.facebook.com/groups/growbig/ Inquiries : [email protected] In this bangla ecommerce tutorial I'll help you understand the entire ecommerce business. By following the ecommerce method you could increase your sales & scale up your business. Basically ecommerce method means that you'll selling your products or services through internet. You'll learn everything you need to know about ecommerce business in this free bangla ecommerce course.
Views: 4639 GrowBig
Learn how Raytheon’s Product Support Services helps customers meet their training, logistics, staffing and engineering challenges by providing solutions across all domains.
Views: 997 Raytheon
Customer support is essential to any successful business. It can be frustrating and it be eye-opening. On today’s episode we discuss how we handle customer support We also discuss what you can learn from a support team and when to move to a larger team. The topics we discussed today are: How a customer support team gets to know the customers Why founders should be a part of support in the early stages How support teams can help a sales team How support teams can help marketing teams Customer Support vs. Customer Success Nothing is “new” the changing terminology of customer support How to scale a customer support team What to consider when building a global support team Ways to encourage feedback We invite you to join our Facebook group. It’s great to have such an incredible group of entrepreneurs out there making it happen every day. We’d love to hear from you; please feel free to join our Facebook group and share your experiences, challenges, and motivation with us and the rest of Startup Chat community. We appreciate having your email address at The Startup Chat because we’ll be sharing some special podcast episodes and other things exclusively with the people on our email list. Click the link above and fill out the email address box to become part of the community today! As always, you can hit us up on Twitter @Steli or @hnshah, #thestartupchat. Quotes from today’s episode: Support can touch the product, the marketing, the selling, every single part of the brand of the business. @Steli People love it when the founder, CEO is providing support, and they see their name, their signature on it. @hnshah Support is where you're closest to your customers when they have real issues. @Steli
Views: 6 The Startup Chat
Product Recommendations Shopify: Use These 8 Places To Dramatically Increase Your Sales 🔴 Free eBook: http://adventuresinecom.com Download my 7-step "FrameWork" book and find out how I launch *Knockout* Amazon products which generate up to $100K in sales each month. 🔴 Subscribe for the latest in Ecom: https://goo.gl/SmQaDQ Watch my most recent Video: https://goo.gl/sw6BRy 🔴 Watch my most popular Video: https://goo.gl/aTjk8d Recommended Playlist - How To Private Label Products: https://goo.gl/rqpS55 If you found this information to be helpful, please give this video a Like and Subscribe to the channel to be notified of frequent updates. If you have more tips, please share down in the comments below. ********** GEAR I USE: Check out all the gear I use and recommend at #AdventuresInEcom ********** DISCLOSURE: I sometimes review or link to products & services that I regularly use and think you might find helpful. To support the channel, I use referral links wherever possible, which means if you click one of the links in this video or description and make a purchase I may receive a small commission or other compensation. I'm a big fan of Amazon, and many of my links to products/gear are links to those products on Amazon. I am a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for me to earn commissions by linking to Amazon.com and related sites. Thank you for your support.
Views: 2257 Adventures In eCommerce
1. Ability to Take Criticism When it comes to customer support, you're often going to be speaking with people who aren't too happy. It's important to not let any of their comments get to you. 2. Empathy Caring about customers and their experiences should always be a number one goal of support reps. Customers may be initially attracted to a company because of its products or services. However, what will turn them into long-term, loyal customers is continued support throughout their lifetime. 3. Ability to Go Off-Script Speaking of not being scripted, there is nothing worse than a support rep who sounds like an automated message. 4. Positivity Positivity is a key skill for every customer support rep to master. We all have things going on in our personal lives. Nevertheless, I like to leave my baggage at the door and enter the workspace with a fresh, positive attitude. 5. Persuasiveness While customers will appreciate your positivity, that's not always enough to get the job done. I believe that being both kind and persuasive are essential to closing a deal with a customer. 6. Competency Time is more valuable than money these days. That being said, every rep should find a solid balance between providing detailed, accurate service and getting the customer back to their life as quickly as possible. This means you need to be extremely competent in your role. 7. Product Knowledge And finally, If you want to be able to fully tackle a customer's problems, you have to know what on earth they are talking about. Proper knowledge of the products or services your company is providing is essential to your role as a support rep.
Views: 2701 HubSpot
Visit https://skills.presentationexpressions.com/presentations for the Elite Presentation Skills Course. http://presentationexpressions.com I was asked a little while ago about how to give a presentation about a product. In particular, how to give a presentation about shampoo. Giving a presentation about a product is an important thing to know how to do because you are likely to use this skill when also talking about yourself or your ideas. The key thing to remember is that you have to focus on benefits to your target audience and not only on the features of the product. For example, if it’s shampoo that doesn’t make you cry, then that is a feature. The benefit is that if you’re a parent, it will be much more comfortable for your child if the shampoo doesn’t sting his or her eyes. (Of course, that no tears shampoo is actually pretty nasty so it’s best to avoid it, but anyway.) Check out the video to learn more about how to give a presentation about a product and be sure to head over to PresentationExpressions.com to sign up for the weekly newsletter. Thanks.
Views: 79278 Carl Kwan
You're going to have conversations with a local representative for your dealership with any vendor you work with. Why would your marketing agency be any different? How do they handle their own employee turnover? Do you have access to all the employees who would touch your dealership's account? Brought to you by Dominion and DealerRefresh. Jonah Cole is the Product Manager for Dominion Dealer Solutions’ SEM and VinVelocity products. He has been with Dominion since 2010, serving in many different roles to include Senior marketing manager for email, and Marketing Services Team Lead for email and digital products. Prior to Dominion, Jonah was the Director of Training for Link to Life where he built the entire training department. Early in his career, Jonah spent time working with at-risk youth in a therapeutic setting, served as a special Olympics young athletes coach, and co-founded Southern Berkshire C.A.R.E. a family support group out of Great Barrington, MA.
Views: 19 DealerRefresh
This tip will save you up to 40% of the time spent on eBay customer service and will help increasing your eBay sales. While providing professional Customer service is critical to maintaining your eBay account at a high level, it can take the focus away from growing your eBay sales. Managing your customer service on eBay effectively is key to leaving enough time to focus on growing your eBay business. Learn how to reduce time spent on customer support and grow your eBay sales at the same time! Follow our journey to $100K a month on eBay and learn how to grow your eBay business with the CrazyLister blog: https://crazylister.com/blog/ CrazyLister is the easiest way to create professional mobile-optimized eBay listings, TRY IT FREE: https://crazylister.com
Views: 2022 eBay Doctor
One of the biggest questions, when you are dropshipping from AliExpress to eBay is how to handle returns and dealing with eBay Buyers when they open cases against you, so you can avoid getting suspended, negative feedbacks or banned on eBay. In this video, i want to show you how to give great customer support while you are dropshipping Chinese products. Our article about 9 Things You Need to Succeed in Dropshipping from AliExpress to eBay: https://autods.com/blog/9-things-you-need-to-succeed-in-dropshipping-from-aliexpress-to-ebay/ 5 Reasons why Dropshipping from Banggood is Great for your eBay Business: https://autods.com/blog/5-reasons-why-dropshipping-from-banggood-is-great-for-your-ebay-business/ 🔔 Get updates about new videos to your messenger here: https://m.me/autodstools?ref=YouTube_Videos 🔔10,000$ Dropshipping silent Telegram channel with updates from Lior Pozin(AutoDS CEO) ONLY: http://autods.com/10000_dollar_updates_telegram 🔔Subscribe to this YouTube channel: http://autods.com/autods_youtube 🚀 Visit AutoDS here: https://autods.com/?utm_source=youtube 🚀 Try AutoDS the most advanced all-in-one Dropshipping tool for just a $1 including: ✅100 products price & stock monitoring ✅Product Finder Including 100 Hot Products Which Sold At Least 8 Times In The Last Month FREE Bonus ✅30 Automated Orders, Including Tracking Number Updates And 3 Messages To Buyers ✅Lister Which includes Variations, Regular Lister, Bulk Lister, Scheduled Products Listing and AUTOMATIC RECURRING DAILY UPLOADS from the AutoDS finder http://bit.ly/OneDollerTY ✔️10,000$ Dropshipping silent WhatsApp channel with updates from Lior Pozin(AutoDS CEO) ONLY: http://bit.ly/10000_dollar_grp_yt 🔥AutoDS is a family of successful Dropshippers which help each other to succeed. Join our communities: ✔️Facebook community: http://bit.ly/english_fb_gr_yt 📢Our super active Telegram group: http://bit.ly/telegram_active_yt 📢Our Whatsapp group: http://bit.ly/AutoDS_W_A_TY 💡Recommended playlists: ✔️eBay dropshipping 100+ videos tips and tricks: https://www.youtube.com/playlist?list=PL5pVml6bBbuzIS-q-Ex-t29SjlCxh3rUw ✔️AutoDS tutorials: https://www.youtube.com/playlist?list=PL5pVml6bBbuyxW9mtYSdCg1RbnFXtrSWY AutoDS is an all in one Dropshipping platform which includes: ✅ Stock & Price-monitoring ✅ Products lister which includes scheduled uploads, regular uploads, bulk uploads, variations uploads, and AUTOMATIC RECURRING UPLOADS ✅ Profitability monitor - Save eBay fees with our bad products remover ✅ Automatic orders dropshipping tool including tracking numbers updates and 3 messages to buyers to increase the feedbacks rate by up to 60% ✅ Full customer support system which includes: premade messages, messages management, cases returns, and cancellations system ✅ AutoDS finder - Get thousands of hot Dropshipping products with a click of a button ✅ BlueCare express integration - stay away from an item not received eBay cases, and get top-rated seller on eBay ✅ Automatic price optimization including price raise for good selling products, and the price drop for not selling products to increase the store's traffic.
Views: 234 AutoDS - Automatic DropShipping Tools
PS LAB MEMBERSHIP FOR JUST $1 https://ruletheroompublicspeaking.com/ps-lab-dollar-trial GET YOUR FREE 1 HOUR VIDEO TRAINING HERE! https://ruletheroompublicspeaking.com/recipe FREE ADVANCED PRESENTATION SKILLS TRAINING https://ruletheroompublicspeaking.com/3x-mini-class/ If you want to know how to do a presentation you've come the right place. Watch public speaking and presentation skills expert Jason Teteak give a presentation modeling exact techniques for how to do an amazing presentation.
Views: 4669287 Rule The Room
Manager of Product Support Lisa King leads her team to provide the best service, not only by answering questions, but by getting to know us personally and who we are as a company. Watch how SEDC aims to provide a support team that you are a part of.
Views: 204 SoutheasternDataSEDC
Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world. This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products. We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service. You can look further into Apple's ways by reading his book: "The Apple Experience". -------------------------------------------------- Business Insider tells you all you need to know about business, finance, tech, science, retail, and more. Subscribe to our channel and visit us at: http://www.businessinsider.com/ BI on Facebook: https://www.facebook.com/businessinsi... BI on Instagram: https://www.instagram.com/businessins... BI on Twitter: https://twitter.com/businessinsider
Views: 70378 Business Insider
In this video, I talk about one of the most important things to consider when working for a customer service account in a call center - of course, it's how to provide excellent customer service ! :) There are a lot of ways for sure and one video is not enough so I'm just going to share 5 POWER TIPS for now. --- NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips LINK TO SHOP: http://bit.ly/ninja-shop-ebook --- DOWNLOAD MY FREE BASIC CALL CENTER SURVIVAL KIT: http://bit.ly/CCN-survival-kit-free-download SUBSCRIBE TO MY EMAIL NEWSLETTER: http://bit.ly/CCN-subscribe-newsletter READ MORE BLOG POSTS HERE: https://callcenterninja.com/blog --- LET'S KEEP IN TOUCH! FB PAGE: http://fb.com/callcenterninja FB GROUP: http://bit.ly/CCN-FB-Group-Newbies MY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07 BLOG: https://www.blissfulsnapshots.com UP-CLOSE & PERSONAL: BLOG: https://www.reagene.ninja FB PAGE: http://fb.com/reagene.ninja INSTAGRAM: http://instagram.com/reagenes EMAIL ME FOR ANYTHING: [email protected] --- Join the Ninja Squad on Webtalk: https://www.webtalk.co/be/home/6551057 Add me on Webtalk: https://www.webtalk.co/be/profile/rea.alducente --- MUSIC: https://www.soundcloud.com/ikson https://www.bensound.com If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. :) Thanks so much for watching. See you again!
Views: 1885 Rea Ninja
At Reynolds and Reynolds, we pride ourselves in our award-winning customer service and support we provide to automotive dealerships. If you are interested in training customers and traveling around the nation, take a look inside the day of a Customer Support Specialist. For more on careers at Reynolds, visit www.reyrey.com/careers.
Views: 22331 Reynolds and Reynolds Careers
✅You can download the PowerPoint templates here; https://goo.gl/VWZD7X ✅My Interview Preparation MasterClass is now on YouTube! You can watch it here; https://www.youtube.com/watch?v=9mXG3AiXVMY Learn the best way to answer "tell me about yourself" job interview question from a PwC Consulting Manager and easily impress the hiring manager. You will learn how to prepare, pass, and land interviews with multinational companies. Tell Me About Yourself is one of the most critical questions you will be asked in your interview. In fact, I'll go ahead and say that it's perhaps THE most important question. I'll also say that it's the only one that can allow you to leave a long lasting impression with the hiring managers. And, it's incredibly easy to pull it off. You need a structure in your pitch. A structure that will allow you to present your background effectively. In this video, I talk in great details as to how you should answer this job interview question. It's all about having a structure, knowing what to say, knowing what not to say and presenting your background smoothly while making sure mentioning important elements in your background which is also what the hiring managers are looking for. In your 2 minute pitch, you need to make sure you present your background in a way that they clearly get the idea that you are THE candidate they want to hire. Watch the video until the end to gain a full understanding on the topic." Visit http://thecareermastery.com for more resources. Enjoy...
Views: 3374460 Deniz Sasal
http://www.BusinessWebVideos.com Learn how to service more customers, faster on the Internet using web videos and web video strategies. Perfect presentations help infinite customers when they need it.
Wordpress plugins: How to provide tech support for your plugins & improve your Wordpress plugin! For more of Hani's work, visit: http://www.easyonlinevideotips.com For apps, books and courses that help entrepreneurs, visit: http://www.problemio.com http://www.glowingstart.com In this tutorial, Hani explains how to provide ongoing tech support for your Wordpress plugin after you have created your plugin. Tech support is extremely important for products because the quality of your tech support is a part of your marketing. If you provide good tech support for your product or service, that is a part of making your customers happy. If your customers are happy, they will recommend your product to friends. On the other hand, if your customers are not happy with your tech support, they will complain on their social network accounts. To do tech support for your Wordpress plugin the right way, don't make people simply email you. Use a service like http://www.zendesk.com to handle your support tickets. A service like that helps you be more organized and handle support tickets in a proper manner. Freemium business model https://www.youtube.com/watch?v=8IqWwNLHIsU Business plan course https://www.youtube.com/watch?v=i19XAhb0-BM What is a business plan https://www.youtube.com/watch?v=T63QsuNIwZA What is a business model: https://www.youtube.com/watch?v=dsUz6lfXCkE How to make money with ads: https://www.youtube.com/watch?v=eAw7JowBjc8 Hiring tips and strategies: https://www.youtube.com/watch?v=LEPLs1dOBZg How to identify your target market: https://www.youtube.com/watch?v=loHvzCFnAvg What is KPI and how to use it in your business: https://www.youtube.com/watch?v=fx1x33DKmGc Do you need a business plan? https://www.youtube.com/watch?v=0kYxzkx6JJI How to price your product? https://www.youtube.com/watch?v=qN5No7ON5o0 The lean startup methodology by Eric Ries: https://www.youtube.com/watch?v=HYXTXHteY8Q Steve Blank's customer development theory: https://www.youtube.com/watch?v=_lkRDM8yXxU How to make money from a blog: https://www.youtube.com/watch?v=qrLvNkVVfZc How to deal with business competition: https://www.youtube.com/watch?v=SKcNJsybVsQ How to start a trucking company: https://www.youtube.com/watch?v=ql8jBXgDBT0 Business risk vs. product vs. market risk: https://www.youtube.com/watch?v=NlQgo1KYEqw How to write a business plan: https://www.youtube.com/watch?v=pTKvgsUrLGE Free vs. paid products: https://www.youtube.com/watch?v=7XsdYhqcqgk
Views: 72 Start & Grow Your Business
SAP Mentor Owen Pettiford interviewing Andreas Heckmann, Head of Support Delivery, SAP Digital Business Services – on innovations in SAP Support, how the customer support experience is simplified with built-in support, and how artificial intelligence / machine learning is accelerating support services from SAP.
Views: 407 SAP Digital Business Services
You can now submit a Customer Care support ticket directly in the UI, streamlining the process toward resolution.
Views: 254 Adobe Analytics
Schneider Electric distributors can use technical support through the Schneider FAQ page on their website to answer customer questions. Along with Schneider Electric FAQs, distributors can utilize other digitals tools, such as EZ selectors and the mySchneider app, to ensure satisfied customer service. ►Click here to watch more videos for Schneider Distributors: https://bit.ly/2zyyIMa ►Click here to learn more about Schneider Technical FAQs: https://www.schneider-electric.us/en/faqs/home/ ►Click here to subscribe to Schneider Electric: http://www.youtube.com/subscription_center?add_user=SchneiderCorporate Connect with Schneider Electric: ►Global Website: https://www.schneider-electric.com/ww/en ►Discover our Services: https://www.schneider-electric.com/en/work/services/ ►Visit our blog: https://blog.schneider-electric.com/ ►Job Opportunities: https://www.schneider-electric.com/en/about-us/careers/overview.jsp/ ►Job Opportunities: https://www.schneider-electric.com/en/about-us/careers/overview.jsp ►Facebook: https://www.facebook.com/SchneiderElectricUS ►Twitter: https://twitter.com/SchneiderElec ►LinkedIn: https://www.linkedin.com/company/schneider-electric ►Instagram: https://instagram.com/schneiderelectric/ This video is about how Schneider distributors can use Technical FAQs to ensure efficient customer service.
Views: 517 Schneider Electric
In this video we demonstrate how to have the FA-06/07/08 provide multiply tones that will be playable by the A-PRO series MIDI controller. For further questions please go to www.rolandus.com/support. FA-06 http://www.rolandus.com/products/fa-06/ FA-07 https://www.roland.com/us/products/fa-07/ FA-08 http://www.rolandus.com/products/fa-08/ Where to buy; http://www.rolandus.com/dealer_locator/fa-06/ https://www.roland.com/us/dealer_locator/fa-07/ http://www.rolandus.com/dealer_locator/fa-08/ Free sounds!!! http://axial.roland.com/category/fa-06_fa-08/ https://www.roland.com/us/categories/keyboards/keyboard_controllers/
Views: 3230 Product Support
#Tynor #LSBelt #Lumbopore #BackPain This video is meant to guide through the size selection and wearing process of Tynor LS Belt Lumbopore The product is designed to provide effective support and immoblization in the lumbar and sacral regions in neutral position with technically correct component design and pleasing aesthetics. Use it for back pain and see the difference instantly. Made from monofilament elastic for comfortable compression, the belt further has anatomical shaped semi-rigid splints to ensure correct immobilization posture taking away the pain from incorrect posture. Double elastic pull mechanism further improves compression and overall fit. For more information please visit us at www.TynorIndia.com or like us at www.facebook. com/TynorIndia
Views: 897 Tynor Orthotics
Start Here ➜ http://daniella.io/knowall Get the Course ➜ https://bit.ly/2J1ULxQ ------------------------------------------------------------------------------------------------------- Do you have an awesome product or service your clients have questions about? Are you constantly answering the same questions over the phone and copy-pasting the same answers through email? Are you thinking about hiring more people to respond to increasing demands? Are you spending days training employees on your product or service? If you replied yes to most of those questions, I have really good news for you: You sound just like every single client I've helped with this issue. The best news I have for you is that there is a scaleable solution you can implement in one single afternoon! You simply need the right system. And that is exactly what I will provide you. Hi this is Daniella from support.daniella.io and if you want to focus on growing your business, STOP wasting your time dealing with the same customer support questions. If you want to put your focus back on sales and actually developing your business, then you are in the right place! Here are a couple powerful questions I would like to have a look at in this webinar: How can I support my clients in a way that creates total freedom and does not demand having employees chained to the phones or their emails? How can I support hundreds of clients at the same, time while saving thousands of time-Dollars on hiring new customer support agents? How can I scale customer support and support hundreds of clients at the same time, without having to hire more employees? This is something I teach my clients. That is what I want for you. And I am going to share the to-the-point, step-by-step guide that I use to actually to do it. I have done this for many customers in the past to help them scale their businesses while saving hundreds of thousands of Dollars every month on hiring new employees for a job that can be partially automated when done correctly. This webinar and my course are incredible resources for any business owner looking to free themselves from recurring customer support calls. It is the Knowledge Base of Knowledge Bases for Customer Support specialists looking for guidance on how to document their work, or marketers looking for a process to offer this viable service. However, it is essential that no matter your profile: business owner, customer support specialist or marketer: you must be a motivated self-learner striving for your independence and autonomy - not someone who wants it all done for them. My course provide you all of my tools, key information, trials and errors, la creme de la creme of everything you need to succeed. This webinar will motivate you to transform this part of your business and free up time and cash flow. But you MUST be someone who wants to take action. You MUST be someone who will take this information and make it into transformation. I only work with people who actually want to transform their business. I only work with a select amount of motivated self-learners. If you are looking for a ready-made solution then please close this video [podcast] now. But if you are a motivated champion who is ready for actual results, if you are ready for actual transformation then stick with me and get a pen and paper because you are going to love what is coming next. In this webinar, we are going to have a look at how to solve your biggest challenges with documenting your services or products by making your information accessible through a Knowledge Base or support site. We are going to have a look at the tools you need to build your Knowledge Base and automate replies to the most frequent questions your business receives. And keep in mind what your average day would be like if you were spending less time on the phones dealing with after-sales services, and more time selling your product and making it even more awesome! That would be pretty great, right? That’s what I want to map out for you. That is exactly the key information I want to provide you today. Please note however, that this webinar is a crash course, and that the full course is available at https://support.daniella.io. Note: Please take note that this is a shortened version of what is available at http://support.daniella.io/. Purchase the full course by heading over to http://support.daniella.io/webinar Learn how to build a knowledge base in this webinar. ------------------------------------------------------------------------------------ Links are affiliate links of which I receive a small commission, solely if you make a purchase. There are no extra costs to you if you sign up through an affiliate link. I only recommend products and services I use and love. #HeroThemes #KnowAll #WordpressKB
Views: 583 Daniella.io
We are checking out new natural products from Tree Hut to celebrate Arbor Day! Tree Hut has partnered with The Arbor Day Foundation to give back to nature with a #TreeHutxArborDay campaign! In celebration of Arbor Day, for the entire month of April, the brand is giving 10% of proceeds for every product that is sold on TreeHutShea.com to the Arbor Day Foundation. Through this campaign, in honor not just of the brand’s tree logo and namesake, but of the natural wonders that inspire the Tree Hut team and the products they create every day, the brand is showing our support for The Arbor Day Foundation’s mission to get 100 million trees planted by the year 2020. Grab some Tree Hut products and give back today! TreeHutShea.com New videos every week! Please ****SUBSCRIBE**** Want us to feature your product? Address for mailing items: https://week99er.com/contact/ Media Inquiries: [email protected] For more reviews, recipes and even giveaways - Find us online! We're on Youtube, Facebook, Mobcrush, Twitch and Mixer! Join us as we travel the world together! :) Website - http://www.week99er.com Youtube: https://www.youtube.com/Week99er Instagram - https://instagram.com/week99er/ Twitter - https://twitter.com/week99er Facebook - https://www.facebook.com/pages/Week-99er/149650108436552 Mobcrush - https://www.mobcrush.com/week99er Twitch - https://www.twitch.tv/week99er Mixer - https://mixer.com/Week99er
Views: 1412 Week 99er
The RV Refrigerator is so much different than a residential refrigerator and there are a handful of things you can do to make the RV Fridge work better. Once you get it set up right and understand what you can do to make it work better your food in the fridge will last on your RV trip and everything in your Freezer will stay frozen. The secrets to unlocking the potential of your RV fridge won't be hidden any longer. If you are looking for the couple of things we mentioned in the video you can find them here. Fridge Fan for the slide . https://amzn.to/2VOfxbW Fridge Fan for the Roof vent . https://amzn.to/2VBg9wt Inside Fridge Fan Valtera . https://amzn.to/2HpPxLp Inside Fridge Fan Camco . https://amzn.to/2W9LavP Fridge Thermometer . https://amzn.to/2Wd5n4a Here is our Amazon page for our favorite gear. We will be adding more products as we find more products we use and love. This is a great way to support the videos. https://www.amazon.com/shop/jaredgillis *We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. [email protected]
Views: 16529 All About RV's
http://goo.gl/erDlDl Learn in just 1 hour how to give powerful product demos that close deals and win sales. Watch the free webinar recording with Steli Efti and get access to bonus materials here → http://resources.close.io/productdemos?utm_campaign=yt_description&utm_medium=video&utm_source=youtube
Views: 11177 Close
Find out how intumescent paints and varnishes provide fire resistance to steel, wood and timber, using products from Bollom. These products include, but are not limited to, Bollom Brosteel, Flameguard range products, and Intulac range products Each of the products discussed in this video are available to buy at Rawlins Paints - https://www.rawlinspaints.com/bollom Rawlins Paints provide full technical and product support, from product recommendations and full system compatibility - from undercoats and primers, through to topcoats and maintenance coatings - to product application advice. If you have recently had a fire risk assessment conducted on a property, contact Rawlins Paints to find out how the Bollom range of intumescent paints can be used in achieving the specific fire resistant requirements you may have received.
Views: 1045 Rawlins Paints
Fix software and app installation error in windows pc Click here for more detail..http://www.bsocialshine.com/2017/01/how-to-fix-software-installation-error.html ms fix-it 9740817, Error: “Something Happened 0x80070005-0x90002” error 1603: A fatal error occurred during installation, Error: 0xC1900101-0x20017, -0x30018, -0x20004 and others, MsiExec.exe and InstMsi.exe Error Messages 0x80073712, 0x800F0923, 0x80200056, 0x800F0922, 0xC1900208 – 0x4000C, 0xC1900200 – 0x20008, 0xC1900202 – 0x20008,0x80070070 – 0x50011,0x80070070 – 0x50012,0x80070070 – 0x60000, ERROR_INSTALL_SERVICE_ FAILURE 1601 The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer service is properly registered. ERROR_INSTALL_USEREXIT 1602 User cancel installation. ERROR_INSTALL_FAILURE 1603 Fatal error during installation. ERROR_INSTALL_SUSPEND 1604 Installation suspended, incomplete. ERROR_UNKNOWN_PRODUCT 1605 This action is only valid for products that are currently installed. ERROR_UNKNOWN_FEATURE 1606 Feature ID not registered. ERROR_UNKNOWN_COMPONENT 1607 Component ID not registered. ERROR_UNKNOWN_PROPERTY 1608 Unknown property. ERROR_INVALID_HANDLE_ STATE 1609 Handle is in an invalid state. ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is corrupt. Contact your support personnel. ERROR_INDEX_ABSENT 1611 Component qualifier not present. ERROR_INSTALL_SOURCE_ ABSENT 1612 The installation source for this product is not available. Verify that the source exists and that you can access it. ERROR_INSTALL_PACKAGE_ VERSION 1613 This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. ERROR_PRODUCT_ UNINSTALLED 1614 Product is uninstalled. ERROR_BAD_QUERY_SYNTAX 1615 SQL query syntax invalid or unsupported. ERROR_INVALID_FIELD 1616 Record field does not exist. ERROR_INSTALL_ALREADY_ RUNNING 1618 Another installation is already in progress. Complete that installation before proceeding with this install. ERROR_INSTALL_PACKAGE_ OPEN_FAILED 1619 This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package. ERROR_INSTALL_PACKAGE_ INVALID 1620 This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package. ERROR_INSTALL_UI_ FAILURE 1621 There was an error starting the Windows Installer service user interface. Contact your support personnel. ERROR_INSTALL_LOG_ FAILURE 1622 Error opening installation log file. Verify that the specified log file location exists and is writable. ERROR_INSTALL_LANGUAGE_ UNSUPPORTED 1623 This language of this installation package is not supported by your system. ERROR_INSTALL_PACKAGE_ REJECTED 1625 This installation is forbidden by system policy. Contact your system administrator. ERROR_FUNCTION_NOT_ CALLED 1626 Function could not be executed. ERROR_FUNCTION_FAILED 1627 Function failed during execution. ERROR_INVALID_TABLE 1628 Invalid or unknown table specified. ERROR_DATATYPE_MISMATCH 1629 Data supplied is of wrong type. ERROR_UNSUPPORTED_TYPE 1630 Data of this type is not supported. ERROR_CREATE_FAILED 1631 The Windows Installer service failed to start. Contact your support personnel. ERROR_INSTALL_TEMP_
Views: 377164 MJ Tube