In this short video, Evergreen Systems’ EVP of Enterprise Solutions, Jason Whitesides describes the most interesting service catalog in the world as “one that people actually use because they love it because it provides them with what they need to get their job done.” If that doesn’t sound like your service catalog, it’s probably time for you to make a change.
Evergreen’s IT Service Catalog
In a lot of ways, the user perspective is the hardest one for IT to understand, let alone work with. While that may be the case, it’s vital for IT to get onboard with the user experience because companies like Amazon have redefined what the user experience should be. More accurately, they’ve set the parameters for the experience customers want from every service provider or retailer they frequent.
Realizing much of what was done in the past wouldn’t apply to the creation of an all-new, customer-centric service catalog, we started the design process with a blank piece of paper in front of us. From there, we identified the principles that we based our service catalog on, which were:
- It had to be beautiful.
- It had to be simple.
- It had to be complete.
- It needed to lead users where they wanted to go and predict what they wanted to see.
Using these simple design principles, we created a service catalog that’s much more than a website. Our IT service catalog is a portal for productivity that’s perfectly in line with whatever a given user is attempting to achieve.
If IT gives users what they need to solve problems, take action and be innovative, they, in turn, will give IT what it needs to continue to be relevant. And that’s exactly what our service catalog does — it gives customers what they need, and it enables IT to remain relevant as a result.
To learn more about our IT service catalog, contact Evergreen Systems now: evergreensys.com