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Search results “It service catalog categories”
Creating Service Catalog Categories
 
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Introduces creating categories in a ServiceNow Service Catalog. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on Service Catalog categories, see: ServiceNow product documentation: Service catalog categories: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogCategories.html Create a category: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_CreateACategory.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 22279 ServiceNow Support
IT Service Catalog Taxonomy
 
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In this video, Evergreen Systems’ Don Casson takes an in-depth look at his company’s IT service catalog framework. Evergreen Systems created a broad IT service catalog template after many of our clients requested a good, general IT service catalog. How It Works Don Casson describes our IT service catalog solution as “a complete solution built on best practices in a great visual work space at a very affordable price.” As you watch this video, you’ll see that’s exactly what it is. Our service taxonomy is broad, starting with a list of shared services like legal and HR on the left-hand side. Two kinds of IT services are listed on the right: IT customer services and IT internal services. In many service catalogs, these two distinct types of IT services end up mixed together, which only causes confusion. The IT service catalog taxonomy created by Evergreen Systems prevents the comingling of IT services. This model breaks IT customer services into eight categories. Each category is identified with language that even non-IT people will understand easily. Every category is further broken down into more specific topics and tasks that are related to the main category in some way. Our IT service catalog solution also breaks down IT internal services into eight categories. Each of these categories breaks out into specific areas of interest and IT-centric functions. Our IT service catalog framework is compatible with the popular service management tool, ServiceNow. Our application can easily export your company’s service taxonomy as a CSV file. Getting started with our IT service catalog template is simple because we’ll pre-build 70-80 percent of it for you out of the box. To learn more about our IT service catalog taxonomy, contact Evergreen Systems today: http://www.evergreensys.com/contact-us
Views: 5361 Evergreen Systems
Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 36004 ServiceNow Support
What is an IT service catalog? & How does it works in ServiceDesk Plus ITIL software
 
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The service catalogue is a menu card offered by the IT department defining what services the users can order and the budget allocated for it. Check out ITIL Service Catalog feature in ManageEngine ServiceDesk Plus https://www.manageengine.com/products/service-desk/itil-service-catalog.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Service catalog is a menu card offered by the IT department defining what services the users can order and the budget allocated for it. Along with defining what's available It also helps in delivering the service as agreed upon time. It becomes the new face of IT by working together with the users in meeting users expectation and improving user satisfaction, getting organized with the new catalogue. Inside the catalog, the menu items are organized as service categories, and services. Helping the users get a single view of all of the available items. This simplifies the selection of services from the available list. Some service requests. for example, the new hire request will involve multiple tasks to be completed before delivering the service. This task will be assigned sequentially two different technicians once the preceding task is completed. If you notice sometimes the service that you offer will cater the need of all users, and in some other cases, it might be needed by the only specific list of users. In these cases, you can use different groups based on job title, department or even sites, and list the specific service available for these users, follow the process with approvals. The service requests sometimes need an approval process before the service is delivered. The approval process will make sure that the request fits into the budget, and the user is eligible to get the service. Based on the service ordered, the approval can either be from a single approver or multiple approvers. The service request will now be assigned to a technician after the approval process is completed. You can either assign specific technicians for each service or use a technician auto assign functionality which uses round-robin or load balancing method to allocate the request. The delivery as agreed upon time, the Service Catalogue also captures the delivery time. So that, the users will know the wait time for the service to be delivered. Defining the delivery time for each service is decided by the service level agreement which ensures that the request is delivered as agreed upon time. The request gets escalated automatically to the next level technician when the service is not delivered. And finally, when the service is delivered the service request is closed. This helps you improve user satisfaction and put a smile on their face!. Check out ManageEngine ServiceDesk Plus help desk software: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 26086 ManageEngine
8 Steps for Building a Successful Service Catalog
 
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ITIL Experts Brian Flora and Andy Rivers walk you through best practices for developing and maintaining a useful, impactful service catalog at your University in this webinar.
Views: 12145 Beyond20LLC
How to create an effective IT service catalogue
 
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Organizer: Vlerar Shala, PECB (www.pecb.com) Presenter: Dr. Orlin Marinov, senior consultant and partner in ITCE with 20 years of experience in IT and service management. The webinar covers: • Understanding services • Service catalogue – where to start? • The Father – Service portfolio – building blocks • Real Life examples Slides of the webinar: http://bit.ly/1OPRHk1
Views: 435 PECB
User Interface | Service Portal Overview
 
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Demonstrates the ServiceNow Service Portal from the end user perspective. This video applies to UI16, the latest version of the user interface, in the London release. It may apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. For best video quality, increase your player resolution to 1080p. This video covers: 00:11 What’s a Service Portal? 01:05 Accessing the Service Portal 01:52 Guided tours 02:34 Using the Service Portal 04:01 Chat support and Virtual Agent For more information on Service Portal, see: ServiceNow product documentation: Service Portal: https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html Understanding Service Portal: https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/sp-what-to-know.html Guided tours: https://docs.servicenow.com/bundle/london-platform-user-interface/page/build/help-guided-tours/concept/guided-tours.html Virtual Agent: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/concept/virtual-agent-overview.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3709 ServiceNow Support
Request Management and Service Catalog | Service Catalog on Service Portal
 
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Provides an overview of configurable options in the Service Catalog on the Service Portal and explains how to perform those configurations. Applies to ServiceNow releases starting with Kingston. Role required: admin For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Service Catalog landing page widgets 03:09 Categories widget 06:33 Catalog item or record producer widget 09:19 Order confirmation 10:34 Order status page 11:01 Cart 12:56 Order guides 14:46 Mobile web For more information on service catalog on Service Portal, see: ServiceNow product documentation: Service Catalog in Service Portal: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/catalog-on-portal.html Service Portal: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html Configure Service Catalog cart widgets: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/service-catalog-cart-widgets.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 4767 ServiceNow Support
Defining Your Incident Category/Subcategory Model
 
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This ISM Chalk Talk is designed to assist companies in defining their ITSM Incident Category/Subcategory model. The discussion covers the objectives of the incident classification scheme, as well as guidance on how to best define it.
Views: 3836 ISM4IT
Service Catalog and Request Management
 
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In this session, long time industry experts Torrey Jones will discuss and demonstrate a Best Practices approach to Service Catalog utilizing HP's newest SaaS Offering, Service Anywhere. As part of this discussion and demonstration, Torrey will cover how automation can help drive user satisfaction, and positively impact users adoption of a Service Catalog.
Views: 2901 Greenlight Group
Service Catalog Methodology
 
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In this video we share our vision and base methodology to reach an actionable and effective Service Catalog.
Views: 8312 Willway S.A.
"ITIL": Service Catalog Management Tutorial | Service Design Process | ITIL Training[2018] - ExcelR
 
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ExcelR: The primary objective of ITIL Service Catalogue Management Process is to ensure that a Service Catalogue is produced, maintained, and contains accurate information on all operational services and those being prepared to be run operationally. Things you will learn in this video 1)Introduction to Service Catalog Management 2)What is Purpose of Service Catalog Management 3)Scope and objectives of Service Catalog Management 4)Principles and basic concepts of Service catalog management 5)Service oriental Architecture To buy eLearning course on ITIL Foundation click here https://goo.gl/QEsxVE To register for classroom training click here https://goo.gl/QEsxVE SUBSCRIBE HERE for more updates: https://goo.gl/WKNNPx For Introduction to ITIL® Foundation Course Training Click Here https://goo.gl/6KCzop For ITIL® Intermediate Training Course Introduction Click Here https://goo.gl/2AKT2H #ITIL #ITILFoundation #ExcelRSolutions #ITILServiceCatalogManagement#ITILServiceDesign #ITILtutorial #ITILforbeginners #ITILcourse ----- For More Information: Toll Free (IND) : 1800 212 2120 | +91 80080 09706 Malaysia: 60 11 3799 1378 USA: 001-844-392-3571 UK: 0044 203 514 6638 AUS: 006 128 520-3240 Email: [email protected] Web: www.excelr.com Connect with us: Facebook: https://www.facebook.com/ExcelR/ LinkedIn: https://www.linkedin.com/company/exce... Twitter: https://twitter.com/ExcelrS G+: https://plus.google.com/+ExcelRSolutions
Request Management and Service Catalog | Structure of Service Catalog
 
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Explains how service catalog requests are structured and how workflows automate approvals and guide fulfillers through their tasks. Demonstrates how these components interact in the ServiceNow platform to deliver goods and services. Applies to ServiceNow releases starting with Kingston. Role required: admin, itil For best video quality, increase your player resolution to 1080p. This video covers: 00:32 Request levels 01:34 Workflows 02:24 How fulfillment works behind the scenes For more information on service catalog structure, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html Define a fulfillment process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefineAFulfillmentProcess.html Request fulfillment workflows: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RequestFulfillmentWorkflows.html Service Catalog checkout models: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_EnableATwoStepCheckout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/
Views: 6300 ServiceNow Support
Service catalog management with ServiceDesk Plus
 
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ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video, you will learn about, Service categories - 1:50 Service request templates - 3:30 User groups - 7:33 Service request workflow - 8:03 SLAs - 10:18 Tasks & task dependencies - 11:15 Field & form rules - 14:05 Request custom menu - 16:50 To know more visit our website: https://www.manageengine.com/products/service-desk/
Views: 9831 ManageEngine
How to Create a Service Catalog Using Best Practices, Part 1
 
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A live webinar recorded on December 9, 2015 presented by Nancy Donnelly of RightStar.
Views: 2744 RightstarTV
Simplifying service request fulfillment process | Free ITIL webinar
 
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Request fulfillment is the process of servicing requests raised by users. A robust request fulfillment can help IT help desks provide timely resolutions using minimal resources. Using an ITIL(R) ready help desk desk software like ServiceDesk Plus can help you easily configure workflows and automate processes for faster service delivery. Watch this webinar to learn about: Enlisting and managing your service offerings (or catalog) Configuring workflows and Service Level Agreements (SLAs) Software and asset purchase requisition and order management Establishing request fulfillment best practices Demo of a complete service request life-cycle To know more about upcoming webinars, visit https://www.manageengine.com/products/service-desk/webinar.html
Views: 600 ManageEngine
Request Management and Service Catalog | How to Use Check Box Variables
 
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Shows how to create and configure catalog check box variables to present options to customers when ordering items from the service catalog. Explains how to group multiple check boxes in categories, require users to select at least one item from a group, and adjust pricing based on options selected with check box variables. Applies to all supported ServiceNow releases as of Kingston. Role required: catalog_admin For best video quality, increase your player resolution to 1080p. This video covers: 0:23 Adding a check box variable to a catalog item 2:31 Selecting an item by default 2:56 Grouping multiple check boxes by category 5:38 Adjusting the price when a check box is selected For more information on service catalog check box variables, see: ServiceNow product documentation: Types of service catalog variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/r_VariableTypes.html ServiceNow knowledge articles: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 2752 ServiceNow Support
Service Catalog & Service Request Management - ITIL ITSM Service Desk Software - Vision Helpdesk
 
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The Service Catalog is the only part of the ITIL Service Portfolio published to Customers and is used to assist the sale and delivery of IT Services We shall cover the following points in this webinar: - What is Service Catalog Management? - How to add a Service Category and Service Item. - Service Catalog on the Client Portal. - Service Request overview on the Dashboard - Service Request as an Incident - Customized Reports for Service Request Signup for 30 days free trial https://www.visionhelpdesk.com/free-trial
Views: 143 Vision Helpdesk
Episode - 10 Connection Catalog categories and Knowledge articles in ServiceNow
 
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Question came from the community where they wanted to have a widget on the Service Portal Service catalog page. So when the user selected a category in the Service Catalog they also would seen Knowledge articles that was connected to that category. So I made this PoC to show how you quick and easy can setup this functionality. *UPDATED* Also added to my code so that when you click it opens up in a new tab instead of the current tab. That code can also be found in the GitHub link below. Widget can be found at my normal spot on GitHub: https://github.com/goranlundqvist/YouTube
Views: 405 Göran Lundqvist
21. ServiceNow - Overview of Service Catalog
 
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Contact us: https://www.facebook.com/SNow-Knowledge-154868872024336/ 1. What is Service Catalog. 2. Different tables associated in a request 3. Linking between REQ, RITM, SC TASK 4. Different features of Cart. 5. How to control the visibility of Service Catalog 6. What is use of Catalog Item, Record Producer, Order Guide, Content Item
Views: 1675 SNow Knowledge
Request Management and Service Catalog | Debugging Service Catalog
 
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Demonstrates features available for debugging Service Catalog issues. Applies to the Jakarta and Kingston releases of ServiceNow. May apply to future releases as well. Role required: admin or catalog_admin. For best video quality, increase your player resolution to 1080p. This video covers: 00:30 UI macro customization debugging 02:53 Variable action logger 04:59 Variable watcher 05:33 Item diagnostic report For more information on debugging Service Catalog variables, see: Debug UI customizations for a Service Catalog page: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/debug-ui-customization-catalog-page.html Debug actions on catalog item variables: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/debug-actions-on-catalog-item-variables.html Debug a Service Catalog variable: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/debug-a-service-catalog-variable.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 1618 ServiceNow Support
Request Management and Service Catalog | Getting Started with Record Producers
 
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Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 00:22 Overview of record producers 01:15 Creating record producers 03:42 Defining variables for record producers 06:29 Defining templates for record producers 07:10 Setting up record producer redirects For more information on Record Producers, see: ServiceNow product documentation: Record Producer: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_RecordProducer.html Create a record producer https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_DefRecProdInSCat.html Create a record producer to log incidents https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/task/t_CreateRecordProducerWTemplate.html Populate record producer data and redirect users https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_PopulatingRecordData.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 3749 ServiceNow Support
Request Management and Service Catalog | Overview
 
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Explains what a service catalog is and how it works in the ServiceNow platform. Provides an overview of request management from the perspective of the requester and fulfiller. Applies to ServiceNow releases starting with Kingston. Role required: itil (for fulfiller) For best video quality, increase your player resolution to 1080p. This video covers: 00:27 Service catalog structure 01:50 Making and tracking requests 08:38 Fulfilling catalog orders For more information on request management, see: ServiceNow product documentation: Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Request Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/planning-and-policy/concept/c_RequestManagement.html Service Catalog request fulfillment: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/task/t_ManageRequestFulfillment.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome Service Catalog Community: https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 14183 ServiceNow Support
Tutorial: Samanage Category & Subcategory Configuration Setup
 
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This Category Workflow video gives a detailed walkthrough for setting up auto-assignee rules for your support team workflows in Samanage.
Views: 601 Samanage
ServiceDesk Plus (Cloud) Masterclass - Service Catalog
 
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#ServiceDeskPlusCloudMasterClass Learn how to keep your end users updated on the various services you provide, customize your service catalog, and facilitate quicker service delivery by using workflows and automations. To know more visit, https://www.manageengine.com/products/service-desk/servicedesk-plus-cloud-masterclass-training.html?site=YTfvDna3qtR1w Here's the agenda: 1. Configure various service categories and associate them with service templates. 2. Create unique service templates using a simple drag-and-drop interface. 3. Publish all your services on the self-service portal. 4. Create dynamic and responsive forms using field and form rules. 5. Automate workflows and approvals using business rules and notification rules. To know the upcoming webinars, visit here https://www.manageengine.com/products/service-desk/webinar.html?site=YTfvDna3qtR1wdes For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 1019 ManageEngine
Use a Service Taxonomy to Organize and Manage Your IT Services
 
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When you’re familiar with what a taxonomy is, it’s easy to understand why a service taxonomy can help you manage your IT services much better and much easier. A taxonomy is the practice and science of the classification of things. Taxonomies typically go from general categories to smaller, more specific groups. The Dewey Decimal System is an effective taxonomy that many people are familiar with. More than 150 years-old and used in over 200,000 libraries, the Dewey Decimal System has certainly stood the test of time just like a well-built service taxonomy can. ServiceNow Taxonomy As taxonomies relate to IT, a service taxonomy is simply the practice and science of classifying services. By classifying your services into increasingly specific groups of offerings, you’ll be better prepared to manage your IT services, making an IT service taxonomy an incredibly valuable business tool. If you consider the number of services you provide and the number of current subscribers who use them, the number of potential services and combinations you may have to support can almost seem overwhelming. When you consider the people who may want to use your services in the future and the new services you may choose to offer, things can be even more intimidating. A taxonomy for ServiceNow can make managing your current and future IT services a breeze. To reap the benefits that a service taxonomy can provide, creating a single, broad service taxonomy early on is essential. More accurately, your taxonomy should be appropriate for the broadest possible view of you. Having a broad taxonomy will allow you to add more service categories when necessary as you move forward. Get Started To see how you can build a good IT service taxonomy in just four steps, watch this video now. To learn how a pre-built ServiceNow taxonomy created by Evergreen Systems can benefit you, contact us today: http://www.evergreensys.com/contact-us
Views: 1375 Evergreen Systems
New IT Services Category: Outcome Service Provider (OSP)
 
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Technology only matters if it enables an outcome. In a world where customers need services designed to help them reduce operational complexity and cost, increase compliance, drive adoption, and ultimately achieve quantifiable business outcomes, traditional IT services offerings and categories are becoming less relevant. Intact has created a new repeatable business model that delivers outcomes to their commercial and government customers in a way that hasn’t been done before.
Views: 871 Intact
Custom request templates in ServiceDesk Plus
 
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ServiceDesk Plus (http://servicedeskplus.com) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus. ServiceDesk Plus lets technicians create custom incident and service request templates to ensure that all relevant information are collected right at the time of ticket creation. In this video we will take you through, 00:26 - Incident templates 02:51 - User groups 06:05 - Service templates 6:20 - Service catalog 15:40 - Tasks & task dependencies 17:46 - Field and form rules Check out Cloud & On Premise ServiceDesk Plus help desk software here: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 3465 ManageEngine
Automate Service Catalog Workflows for IT | Report Request | Samanage
 
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Samanage Service Platform makes it easy to streamline service management for every department in your organization. This quick tutorial shows how your IT department can use the Service Catalog to make it easy to request and create customized reports on an ongoing or ad hoc basis so that managers and stakeholders have the information they need to keep track of KPIs and make decisions. Automated workflows with approvals and tasks make service delivery as seamless as possible for both your employees and your service providers. Learn more: https://www.samanage.com/solutions/departments/information-technology/
Views: 64 Samanage
ITSM Overview | ServiceNow ITSM Process
 
11:21
Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 71060 ServiceNow Support
Service Portfolio
 
04:53
Brief description of ITIL Service Portfolio, which includes Service Pipeline, Service Catalog, and Retired Services
Views: 519 Jeffrey Tefertiller
24. ServiceNow  - Order Guide Designing(Service Catalog)
 
13:08
Contact us: https://www.facebook.com/SNow-Knowledge-154868872024336/ 1. How to design a Order Guide in ServiceNow 2. When to design Order Guide 3. How to add items to an order guide 4. Use of Rule Base in Order Guide 5. Variable Cascading 6. Live Demonstration
Views: 3155 SNow Knowledge
ServiceNow Service Catalog
 
47:27
In this video we are trying to find out how we can configure ServiceNow Service Catalog to offer goods and services to the end users. Let's find out.... For more details and personalized coaching &/or consulting, contact me at the following links: https://www.facebook.com/rakesh.rahul https://www.twitter.com/rakeshrahul https://www.twitter.com/turasyscom https://www.linkedin.com/in/rakeshrahul Email me at: [email protected] Or give me a call on: (+91) 999 989 2411 Please also support me on Patreon. https://www.patreon.com/user?u=5266340 Happy Learning!!!
Views: 8696 Turasys.com
What is a service catalogue?
 
01:06
Operators spend a lot of time answering employees’ questions about products and services. But they would rather spend this time on other things. Help your operators by answering these questions in advance through a clear Service Catalogue. This video shows you how a Service Catalogue leaves your employees and operators with more time to focus on their work. How? A Service Catalogue serves as a shop window where employees can find all the information they need about the products and services that support departments offer. Through your self-service portal you can easily make your Service Catalogue available to your employees in an online shop design. This way, employees can book a conference room directly from the Service Catalogue, Easily track the status of their request, And even search FAQs and documentation to find out how to claim expenses. A single overview of all your products and services makes your organization more transparent: employees always know where to go and what procedures are in place for service requests and delivery. Moreover, custom forms for each service and product give operators all the information they need to solve an incident at once. Want to know more? Check out https://blog.topdesk.com/en/service-catalog-best-practices
Views: 19958 TOPdesk
HigherEd Webinar Series, Session 1: Service Catalog & The User Experience
 
44:40
When we think of Service Catalog design, we often think first of design, colors, icons, and layout. Important considerations, for sure—but it is the taxonomy that provides a solid foundation for everything else. How we organize and classify our services may be the single most important component in the Request and Service Catalog Management Process, yet it is typically a rushed effort, not aligned with our end users’ expectations, and can grow out of control when not managed. Attendees of this webinar will leave with a clear picture of how a properly designed—and actionable—Service Catalog can help their HigherEd organization overcome key challenges and meet its most important goals. During this session, we cover the importance of: • Comprehensive Listing of Services • User-friendly Categories • Consistency in Attributes • Requesting Services Systematically • Automation and role-based provisioning Attend this webinar to learn how to improve Service Management through an enhanced Service Catalog designed for HigherEd and built on industry best-practices.
Views: 108 Aptris
Episode 14 - New stuff in the ServiceNow Madrid Release
 
36:58
Going through Madrid and see what the new "small" things are. Even some troubleshooting to get ownership groups to work with Knowledge. The script for Scripted Flow API can be found at: https://github.com/goranlundqvist/YouTube Document viewer: https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/now-platform-capabilities/document-viewer-rn.html Scriptable Flow API: https://docs.servicenow.com/bundle/madrid-application-development/page/app-store/dev_portal/API_reference/ScriptableFlowAPI/concept/ScriptableFlowAPI.html#ScriptableFlowAPI Multiple Service Catalogs: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-management/task/access-categories-portal.html Mandatory attachments on items & RP: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html Multifactor login on portal: https://docs.servicenow.com/bundle/london-platform-administration/page/integrate/authentication/concept/c_MultifactorAuthentication.html Ownership groups in KB: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/knowledge-management/task/create-edit-ownership-group.html Instance Security Center: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/concept/instance-security-center.html Rollback a Clone: https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/managing-data/task/roll-back-a-clone.html Approval in Outlook: https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/service-administration/task/embed-approval-in-outlook.html
Views: 2233 Göran Lundqvist
Module 4- 2 ServiceNow Service Catalog
 
56:09
Module 4-2: How to Create and manage ServiceNow Catalogs. Explanation of the difference between Service Pipeline, Service catalogue and Retired services. The breakdown of what a portfolio is. and how the catalog forms such an important component.
Views: 1943 Vanersity Tech
Enterprise Service Request Management
 
25:31
Enterprise Service Request Management - process of executing IT service requests from customers.
Views: 524 NASA Video
ServiceNow /Kingston / Service Portal / Service Catalog
 
15:25
In this video I go through how the Service Catalog looks like in the Service Portal and the new ServiceNow release "Kingston".
Views: 5283 Göran Lundqvist
MyIT Service Broker: End Catalog Sprawl with BMC
 
01:49
Onboarding, product updates, and changes to fulfillment and licensing can challenge your IT department. What if you could aggregate multiple catalogs, boost worker productivity, and reduce unauthorized IT with a fully automated procurement process? MyIT Service Broker provides a comprehensive app store built for the digital workplace. Find out more: http://www.bmc.com/service-broker About BMC BMC is a global leader in software solutions that help IT transform business into digital enterprises for the ultimate competitive advantage. Keywords: MyIT Service Broker, Service App Store, Corporate Store, IT App Store, Enterprise App Store, AppZone, Service Catalogue,
Views: 5377 BMC
Self Service Procurement | Creating a Category Map
 
01:45
This video tutorial applies to Rel 10 through Rel 13 Update 18A. It shows you how to to map categories in supplier catalogs to the corresponding categories in Self Service Procurement.
MyIT Service Broker Demo: Product Overview & Highlights
 
03:31
See how the new service app store solution from BMC, MyIT Service Broker, eliminates catalog sprawl, reins in shadow IT and boosts worker productivity. Learn more: http://www.bmc.com/service-broker
Views: 3421 BMC
The Most Interesting Service Catalog in the World
 
03:09
In this short video, Evergreen Systems’ EVP of Enterprise Solutions, Jason Whitesides describes the most interesting service catalog in the world as “one that people actually use because they love it because it provides them with what they need to get their job done.” If that doesn’t sound like your service catalog, it’s probably time for you to make a change. Evergreen’s IT Service Catalog In a lot of ways, the user perspective is the hardest one for IT to understand, let alone work with. While that may be the case, it’s vital for IT to get onboard with the user experience because companies like Amazon have redefined what the user experience should be. More accurately, they’ve set the parameters for the experience customers want from every service provider or retailer they frequent. Realizing much of what was done in the past wouldn’t apply to the creation of an all-new, customer-centric service catalog, we started the design process with a blank piece of paper in front of us. From there, we identified the principles that we based our service catalog on, which were: - It had to be beautiful. - It had to be simple. - It had to be complete. - It needed to lead users where they wanted to go and predict what they wanted to see. Using these simple design principles, we created a service catalog that’s much more than a website. Our IT service catalog is a portal for productivity that’s perfectly in line with whatever a given user is attempting to achieve. If IT gives users what they need to solve problems, take action and be innovative, they, in turn, will give IT what it needs to continue to be relevant. And that’s exactly what our service catalog does — it gives customers what they need, and it enables IT to remain relevant as a result. To learn more about our IT service catalog, contact Evergreen Systems now: evergreensys.com
Views: 2101 Evergreen Systems
Service Categories Setup and Usage
 
05:26
Create service categories. Create routing rules based on the service category. Analyze tickets based on a service category.
CA Service Catalog -- My Resources
 
04:57
CA Service Catalog My Resources content tutorial tells you how to My Resources content. The My Resources offering lets business users view all the devices, software, and applications that are assigned to them. http://bit.ly/1aq7vty
Views: 1007 Educate
Creating Service Catalog Record Producers
 
07:33
Provides an overview of record producers in the Service Catalog: what they are, and how to create them and define variables and templates for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. This video covers: 0:31 Overview of record producers 1:10 Creating record producers 3:47 Defining variables for record producers 6:20 Defining templates for record producers For more information on creating service catalog items, see: ServiceNow product documentation: Create a record producer https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateARecordProducer.html Create a record producer to log incidents https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incident-management/task/t_CreateARecordProducer.html Create a record producer with a template https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/incident_management/task/t_CreateRecProducWithTempl.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 23715 ServiceNow Support
User Experience | How to Request Something
 
03:11
Demonstrates how to make requests through the service portal, and how to track request status. This video applies to UI16, the latest version of the user interface, in the London release. It may apply to future releases as well. UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated. Role required: None For best video quality, increase your player resolution to 1080p. For more information on requesting items through the Service Portal, see: ServiceNow product documentation: Service Portal: https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/c_ServicePortal.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 6824 ServiceNow Support
Request Management and Service Catalog | How to Request Something
 
05:52
Demonstrates how to make requests through the service catalog in the service portal and the platform UI, and how to check the status of requested items. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: None For best video quality, increase your player resolution to 1080p. This video covers: 00:15 Requesting an item in the Service Portal 04:13 Checking the status of requested items 05:00 Requesting an item using Self-Service For more information on requesting items through the service portal and service catalog, see: ServiceNow product documentation: Place a request: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/use/service-catalog-requests/task/t_PlaceARequest.html Service Catalog for end users: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_UsingTheServiceCatalog.html View request status https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/use/service-catalog-requests/task/t_ViewRequestStatus.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome https://community.servicenow.com/community/service-automation-platform?tagSet=2301 ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 2417 ServiceNow Support

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